FAQ's

Are your fragrances authentic?

Yes. Every Essencia fragrance is genuine and crafted in the UAE.

How long does delivery take?

Orders are delivered on the next working day across the UAE.

Is delivery free?

Delivery is free on orders over AED 200.

How can I pay?

Cash on delivery (UAE only) or bank transfer. For bank transfer you can add the transaction ID and a screenshot at checkout.

Can I return a fragrance?

Unused items in original packaging can be exchanged or returned within 7 days. See Exchange & Return.

How do I track my order?

Use Track Your Order with your order number and billing email.

What is Global Collection?

Global Collection is Essencia's own house brand of eau de parfum. Shop the collection.